For a premium hotel the service is shocking. Room ...

For a premium hotel the service is shocking. Room service or drinking outside can take up to an hour for drinks to arrive and there is a very good chance they won't be what you ordered. The Japanese tables serve very good sushi but nothing too adventurous whereas the main restaurant serves very adventurous dishes that are badly cooked and badly conceived. Most of staff speak very little English despite it being the hotel's 2nd language for menus etc.
The rooms are beautiful as long as you have no want of privacy from your partner. The glass shower looks straight into the glass toilet so nothing is left to the imagination.
This futuristic looking hotel was conceived by someone who enjoyed walking as it's a very long building with everything spread out.
All in all it has the possibility to be a swanky affair but the lack of staff, lack of good staff, lack of decent chefs and poor attention to detail leave this hotel at the bottom of my return to list.