Charity C

Review of JW Marriott Starr Pass

My stay was wonderful! From the time I arrived to ...

My stay was wonderful! From the time I arrived to the time I left. I literally felt like Princess Diana being waited on hand and foot. I wrote down a list of names of people that showed me excellent service and I will include in my Google/TripAdvisor review since I don't have the sheet with me right now.

One person I definitely remember is Patty at the Front Desk when I tell you she is the epitome of great service!!? I mean I was so impressed! She brought up a microwave for me and realized we did not have any plates or silverware so she went out of her way to get us some. She also sent me up a s more amenity with a handwritten note the next day! I told her I had plans to find U of A gear at their bookstore and she took it upon herself to print directions to two different stores and made recommendations on which to visit and why. She also gave my friend and I a cute Christmas ornament at of a snowman at departure. Besides, the free gifts and treats, what I appreciate about Patty is she's so proactive! I didn't have to ask for anything, she really listens to you when you're speaking and takes initiative in helping you solve a problem or just making your day.

On the day of my interview my button on my suit ripped off and I was panicking. When I went to the Front Desk to ask for a sewing kit, they offered to have it fixed by the seamstress Rosa. In less than five minutes, my jacket looked like new and was interview ready.

The valet team is very welcoming. I may be wrong, but I believe his name was Steve or Dan? He recommended the Catalina bbq restaurant and being from Texas we were both hesitant about trying Tucson bar-b-que. He guaranteed, that their food competes with Texas bbq and offered to take us and pick us up in the shuttle. So we went and WE LOVED IT! So much we brought him a plate back to enjoy as we did. Ayla was our server there and she was AWESOME!! I was so pleased that I will definitely come back to visit.

I also, had a problem with my room because the thermostat was not working and it was freezing in there. Engineering came in, unfortunately, I cannot remember his name, but he's an older gentleman who wears glasses and was super friendly! He fixed my thermostat in about 30 minutes and by the time I went to sleep it felt like a sauna (which is how I prefer it) so I couldn't be more, pleased.

Even the banquets staff was very nice! Yarko, was so helpful in helping choose my lunch and shared his view on Tucson and what places to visit.

I had a few hiccups during my stay, but you can't tell because the team was so quick to solve any and every problem. I mean, whoever is training these people are doing a DAMN GOOD JOB!!! I've never in my life received such great service from each person I interacted with. By far my best hotel experience. I will be returning here for as long as I'm breathing.

Thank you all so much for your gracious hospitality!