Bruce Thomas

Review of Nautilus Diner Restaurant

My fiance and I dined here on 2/16/20 @ 6:30pm. We...

My fiance and I dined here on 2/16/20 @ 6:30pm. We were served promptly and our waitress was polite but my crock of onion soup wasn't hot. It just barely passed being warm enough to eat and I didn't want to complain. The cheese on top was melted but not browned which lead me to believe that it was microwaved. My fiance and I ordered gyro platters. The pita bread was slightly warmer than room temperature and the gyro meat, like the soup, barely passed being warm enough to eat. The manager was nearby, so I asked him why they don't serve hot food? He replied that he hears that complaint frequently. I said, "You hear it that much and you're not doing anything about it!?" He realized what he had just said and changed his story to: "We don't hear it a lot but when we hear complaints, it's that the food isn't hot." I then asked if the onion soup is microwaved and he said, "not when it's cooked - only when it's not hot enough". He then asked if I wanted my gyro to be heated up which was by his words, essentially asking if I wanted my plate microwaved and I said no. IT GETS WORSE!

While we were paying, he was at the counter and apologized for the food not being hot. I told him that we're paying $50 for our meal and McDonald's serves their food hotter than Nautilus. He replied confidently, "When you come back, the food will be hot!" What an assumption! I told him there's not going to be a next time. He then asked my fiance if her platter was the same as mine and she replied, yes. He then chuckled and said, "At least we're consistent!". To which I replied, "Yes, and your review will be too", and he walked away.

The manager could have cared less about the quality our meals and only offered to microwave my plate to resolve their error and my dissatisfaction. His arrogance made him make statements and were not mean but were certainly stupid and to the detriment of the establishment. I will not return there again and have serious doubts if I will ever go to the location in Crofton that is apparently under the same ownership.