Just heard from friend s bad experience in this st...

Just heard from friend s bad experience in this store.the guy of genius s bar check her husband s iphone and said they can pay some money for exchanging a new phone.And the guy took the iphone away.When he return he said he opened the phone and check inside.He said someone did somthing to this phone they can't sevice this phone and said my friend lied to him.She was very upset that he said she is a lier.She thinks he is abusing her.It is her husband s phone.She called the husband immediately to ask if somebody open the phone before.But the husband said no .She is so angry and find another technician explained it.The another technician was going to exchange the iphone also.but after talk
ed with the previous technician the second technician returned said that could not service this phone and said they didn't open it.But the first technician did said that he opened it and said she was lieing to him he didn't ask if someone open it before That's abuse to her.She didn't know what he did to this phone.If someone opened the phone.He must be the first one to open it.and he lied to his collegue and manager that he didn't open or said she lied.She feels like they are looking for excuses not serving her.The manager and the collegue only trust and help themselves not considering client s situation.God will know that the first technician did said he opened it and she was lier.By the way he didn't got approve of her to open the phone.And after he denied that he said he opened the phone.Anyway That's a nightmare experience for my friend .Wasting her time and abusing her.She didn't have a good mood in the rest of the day.
I can t believe such big company have this kind of employee.