We came to Banana Island on a day pass to use the ...

We came to Banana Island on a day pass to use the pool and beach. The service we received was not good. Our orders were forgotten several times even after repeating ourselves. When the food finally came the orders were incorrect. At one point we were given contradicting information about the activities that were available. We also tried to be proactive and order a ride back to the main entrance ahead of time but we were forgotten. Although the staff were kind most of them were not competenent. I would suggest retraining so all staff are aware of the services provided or at least know where to direct guests if they are unsure. Overall, the grounds were quite nice, beach is peaceful and the pool is a good size. For a place that is suppose to be more high end we expected more. From this experience if you are staying overnight the value for money is not there. I would do a day pass.