Lynzey Howell

Review of Animal America Pet Resort

Where do I begin...our boarding experience was hor...

Where do I begin...our boarding experience was horrendous.

Called me numerous times while away to ask when I was picking up - didn't give me the feeling the were ever fully aware of my dog's situation. A place that is purely interested in "up-charging" rather than interested in taking care of dogs...evidenced by the fact that they charge to walk the dog, take a picture, and most irritating of all -- TO GIVE ANY TREATS. It costs $2 a treat! It's a dog place...I mean come on. I get free treats at the bank for heaven's sake.

Then, worst of all, in this heat, my dog came out at pickup EXTREMELY hot to the touch. Very scared she was overheating the entire time and didn't have cool enough AC (especially since their runs are half in/half outside).

Worst of all, she had a huge gouge on her leg at pickup that was a day or two old. Never received a call to ask about treatment. When I asked about it, their response was that they noticed it but weren't sure how it happened. When you're paying quite a bit of money for someone to take care of one of your family companions, this is NOT the place. You're paying $30/night for absolutely NO peace of mind. Don't make the mistake of boarding at this location.