We stayed at this hotel due to the fact it was rec...

We stayed at this hotel due to the fact it was recommended by the tournament our schools basketball team was in.
Although the manager was helpful when we called to make special arrangements for check in, the rest of the dealings we had where less pleasant.
We checked in at 10.30 pm the Friday night. At 12.30pm after going out to our car the room key stopped working. Three trips downstairs to the front desk to get keys recoded later the front desk clerk finally came up and let us in with a master key at after 1 am. He them told us to go to the front desk in the morning to get it figured out. Which at this point was probably a good thing because we were all very frustrated.

The next morning while everyone was trying to have breakfast (food was mostly gone at 8.30 am even though breakfast goes until 10am) I tried to get the key use fixed. I was told that there must be a problem with the lock (huh no Really???) and since we had one key for three people that they won't give us more keys incase the only key that worked stopped working. Not sure why the lock wasn't fixed and new keys issued. But by now we are short on time and need to get to the next game.

We got back to the hotel later that afternoon and my impression didn't get any better. The phone in our room didn't work, the fan in the bathroom didn't work and the temperature control didn't actually control the temperature. After the first shower the humidity in the room was horrible due to no exhaust fan. The hair dryer kept falling out of the socket because it was so worn, one of us had to hold the plug in in order for it to work.

My husband was thrilled when the TV went out in the middle of the ALCS game. When the maintenance man arrived to fix it, he said the plug was loose and fallen out of the wall. He plugged it in, looked at the fan but didn't fix it or the phone.

We also had to call the front desk at 12.30 that night because there was another team on our floor and the partying was so loud in the hallway no one could sleep.

Breakfast at 7 am the next morning wasn't any better. Really when you know there is a bunch of teams staying wouldn't you make sure that everything is ready and there is enough food to do everyone?

When I checked out and gave my list of complaints I was offered a discount (which I took) but I would have much rather have had my issues handled so we were at least comfortable while we stayed there.

We won't be back and after talking to the rest of the team members who also had issues none of us will be back. One member actually complained to the tournament board so I don't imagine that this hotel will be booked by them again.