Faustina Hernandez

Review of Almaden Toyota

Called yesterday to try and get my oil change, was...

Called yesterday to try and get my oil change, was told that they were very busy and my vehicle would not be done by the end of the day, i asked about obtaining a loaner/courtesy car, the lady i spoke with said they did not lend out loaner cars and that there was a charge of $35/day if i needed to borrow a vehicle. I told her that i called they week prior and was told it would not be a problem, and never did they mention it was 35/day. She than passed the phone to some rude jerk who pretty much told me that they have never lent out loaner cars for free and that no other Toyota did either. He also sarcastically let me know that Lexus did lend out loaner/courtesy cars free of charge, i told him if i could afford to buy a Lexus, i would not have bought a Toyota. I than hung up on him and even though i bought my car there and the location is convenient to get my care serviced, never again will i step foot at Capitol Toyota. I regret not looking at these reviews before deciding to purchase my vehicle here. i rather go out of my way to Gilroy or any other location for my services. Thank you CAPITOL TOYOTA for making a great impression. Management should really consider having their employees take a class on customer service, it is DEFINITELY NEEDED.