Piercey Toyota Review

Advisor Phil is detail and helpful explain the potential problem could be and what steps the tech would do to trouble shoot the cause. I feel comfortable the problem will be resolved.

Khanh Tran has provided outstanding customer service. Thanks a lot for all of your help to get my favorite color Lunar Rock for Toyota Rav4. For sure, I ll highly recommending my family members & friends come to purchase the cars with you in the future.

Looks like everyone there is always busy, "that's customer Service"...

Had a great experience here. Pari and Levi helped me get a great price for a brand new 2020 Rav4 Hybrid and were very fair and understanding throughout the whole process. Overall highly recommend this place! Also, shoutout to Cooper who got me a great deal on AllState car insurance.

The service was very good. They were quick and efficient.

Service is easy however got to be on your toes to be sure they know what they are suppose to maintain your car. Like I couldn't get an oil change however showing them the frame manual it tells them yes oil change every time I bring the car. That sort of thing. Overall great service just be watchful

My car's brake pads were worn out and caused rotor damage as well. I was taken to car servicing area and saw the rotor damage in person and approved change of rotors. Good thing about Piercey is that they have both drop and pick up from office if located nearby.

It was a pleasant experience! Krish, the Service Manager took great care of me. They identified the issue with my car and repaired it in few hours. Also, gave me a loaner car for my convenience, at no charge. I highly recommend!

You should always first check if your car has a RECALL due. Always, get the Recall done first. Most likely, the issue will be fixed and you will have to pay nothing from your pocket. Recalls are usually covered by Toyota.

The service said a free multiple point inspection ($67 value) included, but apparently they didn't do that. The front service guy is not very friendly.

I had been here for quite some time, feel their service quality getting worse and worse.

I had a call back to discuss a problem, the phone was transferred here and there, or hold. Finally it just got cut off for no reason...

We were met with courtesy and competence, and led through the test drive and then the paperwork with care and respect. We got a good car for a fair price. The facility itself gleams, and the people there could not be more responsive. This is the third car I have bought there, and I am happy to be a return customer. Because Toyotas don't wear out, I'm not sure when I will be back, but if I need another car, Piercey Toyota is where I'm going.

From first contact, Rod took care of us. He accommodated us and provided everything we were looking for, him and his entire team worked to give us extreme service. We are so thankful for Rods help and super satisfied with our purchase! Thank you Rod, we will surely be returning in the future!

I love bringing my car here for an Oil Change, Great Customer Service!

This dealership has always been helpful and easy to use. I have never had a problem and they are very accommodating, it's not far from the great mall and they have a shuttle even if you want to do some shopping while you wait.

I will give 0 star if available. Parts department sucks, ignore costumers, so it service department. They sounds like you are begging them

I first went to them because I had horrible experience with other dealerships. Once I start taking my car to Piercey, I notice the improvements over other dealerships. I have been coming to Piercey ever since. I drive a lot for my work and I basically need to do service every other months. And it shows you Piercey has a consistent track record on keeping their customer happy.

Loved the video I received via text and email. You get a mechanic visual perspective of your car. Reza as always a Champ like his Chicago Cubs.

I have finished my 75,000 mile extended warranty service check up on my 2012 Camry. Michael Macario is the Certified Technician that I always request to work on my car. He is very thorough and gives a full explanation of recommendations when it comes to preventative maintenance and anything that requires immediate attention

Prompt, courteous and quality service. A bit pricey for my budget, but worth every penny.

Piercy can be pricy, but the quality of the service is worth the cost to me.

I really enjoyed my time experience here at Piercey Toyota cause of your #1 customer service. Your whole staffs were the best of all my experience at the Bay Area Toyota.

I just brought my car in to Piercey Toyota for the Buy Back Event. Don't bother with this event unless you are ready to sell or trade in. They can't be bothered with your business otherwise. I was upfront and informed the sales person I am possibly ready to sell in 24 hours. The Buy Back Event indicates "no obligation".

a little disappointed with how much you get soaked in the service center... However that being said the level of service has always been great.

I love piercey Toyota! I had no hassle , they are genuinely great people at piercey Toyota. I got the deal I wanted. The dealership is also very beautiful. My sales man Naveed is awesome, so nice , and he always kept me up to date regarding details of the specific car I wanted. I'm so impressed with piercey Toyota. I went to other dealerships before going to piercey Toyota and had very bad experiences. Let me just say NEVER go to Gilroy Toyota. Gilroy Toyota is beyond horrible I'm disgusted with the service at Gilroy Toyota and disgusted with the over pricing of cars.

Piercey Toyota is One of the best dealerships I have ever been to!! Levi in finance department is also very cool guy and easy to talk to. I wish continued success to piercey Toyota and will refer everyone I know that is buying a car to piercey Toyota....ask for Naveed in sales and Levi in finance. Thank you again piercey Toyota , again very very nice staff with fantastic service, extremely impressed.

Krish was amazing to work with! Extremely friendly and informative.

I had a great experience. Levi was very helpful . This is the second car I've purchased at Piercey Toyota .

Advisor Reza Khan was honest and great in getting my car serviced

Integrity: Piercy Toyota Milpitas keeps their promises for price and time of completion.

It was just a minor basic service but it went well.

Tak was an excellent salesman. I felt I could trust him to get me the best deal. I didn't get any greasy vibes from him like I have in the past at other dealerships. I am truly appreciative for his care in my purchase. Betty was also very helpful and kind with financing. I sensed she really wanted to help me instead of sell me extra stuff I didn't need.

Great service, Great responsibility. Gordon has lots of patience when I was test driving my new Rav4. I introduce me to all the functions of the car and also gave me several suggestion on how I could save my cost overtime. Mai from the finance department was patience and also good at analyzing one's affordability. It was a great experience as a 1st time car buyer.

Great service team. I trust them working on my Toyota. I also love the fact they are open 7 days a week. In addition if you want to purchase a vehicle. The staff is great!

Wonderful experience! Reza Khan is the best service worker I've had the pleasure of serving me. Thanks Piercey Toyota, keep the good people on board!

Worst customer service! Sales representative said he was going to get the keys for a test drive and never came back. We were standing there for 20 minutes,

Not worth buying a car from them if this is how they treat customers.

I'm disabled they listened to what I wanted and my budget, then instead me walking around the lot. They brought each truck to me . That's service!

Jason was assisting us through out the processing of leasing a car. The whole team explained all the doubts we had and gave the best price they could.

The customer service at Piercey Toyota has been wonderful. They have been able to pick up my car and return it after it has been serviced. Jasvir is the person who usually schedules my maintenance and recalls and Viet is the one that picks up my car and returns it. Both are very detailed in explaining what needs to be done and what has been done. They deserve a 5 star rating.

I booked a simple oil change for the first slot in the morning (7am). Got there a few minutes before 7 and finally picked up the car at 10am. Woefully slow in general, and especially for being first in line. The waiting area is large and there is plenty of seating.

Really BAD customer servive i try to buy a car and the credit Chinese old guy told me that the sales guy doesn't know how the purchase of a car work F...this dealer....i end up at mercedes-benz dealer and they did the best for me to get a car thats a really good customer service...bad place toyota u guys suck

My husband and I went to Piercey Toyota today to check out a used 2019 Honda CR-V listed online for $24,991 (see attached screenshot and paper copy from dealer). We called ahead to double check that it was available and that we could schedule a test drive today before we Ubered out from Redwood City.
As we were walking out to the car with the salesman, Ky, I noticed the sticker price on the car was more than what was listed online. Ky told me, "Don't worry, we'll honor the online price." When we came back from the test drive to start the paperwork, Ky told us that there had been a mistake and they had accidentally listed the car at the wrong price. After a bit of back and forth, Piercey refused to honor the advertised price. We're out a few hours of our time and $60+ in Uber costs, but most of all, it was frustrating that Piercey failed to do the right thing to do (and apparently under CA Vehicle Code Section 11713.1(e), the legal thing to do).
Mistakes happen, but businesses earn my respect and my business when they own their mistakes and do the right thing. We were really disappointed in this experience- we got married a month ago and we're using the savings from our cancelled wedding to buy our first car as a couple!

Thanks to Khai for helping me with my new car. Prius Two is a supper car.

Piercey has been servicing my Prius for 9 years. The facility is inviting and allows me to wait for my car while servicing is being conducted. The Service department is courteous and they keep you informed of additional recommended fixes. The only downside is the amount of time I wait for my car for services that shouldn't have to take so long. I usually have to set aside a 1/2 day (e.g., 3 hours) when I get routine services, even though I have an appointment and they know I'm coming in.

Meh! Wanted to buy a truck - cash! Had to wait for sales associate and then for another sales associate to see if truck model & upgrades we're available from different dealerships. A day later, still waiting.

They keep updates about your vehicle service all the time by sending information by text and send a video about your vehicle condition. Affordable prices, fast service and comfortable lobby.

If you're looking to buy/lease a car, work with Rod & Michael from Internet Sales! They are awesome!

I bought my first car this weekend from Michael & Rod. Rod reached out to me after I requested a quote on a vehicle, then I set up an appointment to test drive with Michael.

I felt like they were very honest and did not pressure me into a sale. They gave me a deal I couldn't refuse, and I am so in love with my new car! Thank you guys!

Ed Leiske always insures that I receive great service. He is professional yet personable.

I purchased my Toyota Camry Hybrid in 2007 from the old location. I have taken all my service issues to Piercey, and they have given me good service, even a complimentary car wash when their wash machines were down. Jodi has been a delight to work with so I give the company my highest rating.

Richard Sogg

I tried three dealerships for my maintenance, but only Piercey Toyota can always let me satisfied their service! Highly recommended for everyone who drives Toyota in Bay Area.

very busy, appointments feel meaningless to get closer to have your car taken care. Piercey does the very minimum

Chris is one of the most distinguished staff I have ever seen in Piercey Toyota from my 9 years experience with the dealership. he is my go to person for any car related services.

One of the best dealer service experiences I ve ever had. Brian , the service manager treated me like a valued customer rather than just another stream of cash for the customer. I was honestly taken back by it all.

I did my service for my Toyota Camry today. I had bad experience. Wasting your time and they are not friendly at all. I guess they should teach them some good manners!!!

I am really happy with there service. It was very prompt and were very considerate to provide me shuttle for drop off and pick up when my car was in service centre.

Piercy claimed the nail in my tire was unrepairable and new tires are needed.... Costco, where I got my tires patched it up.
Piercy said I needed to pay >$300 to replace the serpentine belt and the belt itself cost $250.... Got it done elsewhere in 20min for $150.
Piercy said I needed to replace the struts which will cost >$1000.... 2nd opinion elsewhere said the struts are fine.
I understand dealers will charge much much more than usual but they should not deceive their customers.

This was a minor service visit, but I am amazed at all the items checked. I feel confident the vehicle is in good shape to make vacation plans.

This place is doing very poor quality service for car but good customer service. If you go there and wait for your car while doing service they will ask for coffee 10 times in 2 hours but the quality of car service is very poor. So, decide yourself whether you are going there for quality work or quality coffee. If quality work for your car then this is the worst place.

Let me share my experiences - I had scheduled car service and need to do synthetic oil change and multi-point inspection. After service done I always double check whether they do the job or not. And I found two consecutive times they forgot to change the oil and did only inspection. After that I had informed the service advisor and he realized his mistake and did the job again and asked me to wait another one hour. I think you know how important the oil change should be. So, can you imagine how irresponsible their technicians are.

I would like to convey this message to their managers and suggest to improve their technicians working style. They are not supposed to do like that. Anyway I am not going this place anymore. First time, I thought its may happen because they are also human. But again same mistake second time. No way .to go this rubbish place who don t care my car.

Miguel Lopez was very thorough in helping detect the issues I was having with my alarm system. He also was very positive and had great energy! Thanks Miguel! Much appreciated.

Great service and very friendly staffs. Very reasonable labor pricing also.

Worse maintenance service i ever had. Waited more than a hour to talk to their representative even i had an appointment.(And saw people came after you go before you.) And always feel like they just want to sale you more things here.

Work is done correctly, the first time! All service and sales people I have worked with have been friendly, knowledgeable, and more than willing to work with my budget. They've been taking care of my vehicles for almost 30 years. Can't recommend them more highly.

Piercy Toyota service did fast, well organized and reliable job.

Completed way ahead of the scheduled completion time. Also provided a LYFT ride to my home. I was impressed with the service.

This review is NOT based on sales experience, but instead their vehicle service.

Overall, I think in the area they have the best customer service for a dealership. I have been going to them for some time now and I have not been pressured to purchase extra services. They do not push after I kindly decline their recommendations. Their waiting room is very convenient and cozy to do work while waiting on my car. I recommend making an appointment to speed things up, but they do take in walk-in before 10AM.

I'm a Very happy customer. They have wonderful customer service

I always bring my car here for service and it is the place I also purchased the car too. Very seemless transition and fairly quick service. The donuts are great in the morning.

Tak was amazing in finding and ordering the exact car I wanted. Both he and Betty H. are very straightforward and worked so fast to get me in and out. I really appreciated how pleasant and no BS they were.

I really recommend this dealership all employees are helpful and try there best to make their customers happy .

The scheduled maintenance to my 2014 Prius was completed satisfactorily. In my opinion, I have no complaint and it was done properly to my satisfaction. Thank you so much.

Went to buy Camry LE..Sales staff was very rude and professional..We felt insulted coming out.

Location is very convenient. Dropped off my Prius to have the headlight checked. Although they were busy, there was a service tech (Mike Tran) assigned to me right away. Mike was very professional and extremely courteous. Five stars all the way around. Thanks!

I have always taken my Rav4 to Piercey Toyota for all my needs. Tires, oil changes battery and so on. Their prices are very completive and work is the best you can get.
I would and do recommend Piercey to all my friends.

Jiawei was very helpful in my purchasing a new car. Thank you.

I always bring my 3 Toyotas to Pierce Toyota (4Runner, Highlander, Avalon) for servicing, and my service advisor: Ed Leiske is great to work with, honest, and pragmatic. I get speedy van shuttle to work and they pick up as well and bring me back to pick up my serviced car. I've gotten 3 for 4 (plus $1) new tires for two of my cars, timing belt/major 90K servicing and am very satisfied.

I've had great service from all the staff; from my initial sales rep, and all the nice servicing staff, to the shuttle drivers. Bonus, I love my Prius so no complaints. I've owned my car about a year now and I'd definitely recommend them.

They got a great service & great stuff! , special thanks to Mr. @MarvinMallari (Advisory) who looked for my car , and updated me every time they do something on my car, like things that get changed , and advises , as a customer i appreciate it !! And yea i recommended him as well if you guys looking for service advisory . Thanks!