Edward Kaiser

Review of Beverton Honda

My wife and I were looking for a 2014 Honda Odysse...

My wife and I were looking for a 2014 Honda Odyssey with navi but no accessories. At the time, the only one in the region happened to be at this dealership. We agreed on a purchase price (using a buyer program) with the internet sales representative, Amanda Ball. When we confirmed the details, Amanda stated that an additional $500 of dealer-added accessories (floor mats, plastic door-guards, and clipped-on mud-flaps) had been installed on the vehicle, so that we would have to pay the agreed upon price plus $500 because these accessories "could not be removed."

We told her that we would have to think this over and call her back. Shortly afterwards she called us back claiming that her manager had authorized selling the vehicle without the add-ons and that they could be removed without damaging the vehicle. We were pleased about this news, confirmed the sale price, put down a deposit, and agreed upon a pickup date and time (we were coming in from out of town).

A few days later, we received an unexpected call from the general sales manager, Kelly Parker. Although it seemed that he had not spoken to Amanda Ball, Kelly stated that he would not sell us the car without the add-ons because he did not want to lose the labor it took to install them. Instead, he offered that if we wanted a car without add-ons, we could leave our deposit with him and receive a vehicle from some future delivery in 8 to 10 weeks. This was unacceptable to us since we had already made an agreement with one of his sales staff, double-checked the details, and put down a deposit. However, Kelly was adamant that if we showed up to pick up the vehicle at the agreed upon date and time that we would have to pay the extra $500 whether we wanted the add-ons or not.

The crux of our dissatisfaction with Beaverton Honda (and Kelly Parker specifically), is that Kelly was unwilling to honor the deal made by his sales staff a mere two days prior. Even when we offered to split the difference on the cost of the accessories to complete the deal, Kelly refused. Honoring the deal made by his own staff was simply something that Kelly was not willing to do. He further stated that he didn't even want to sell us the car if we agreed upon a price, because he felt we would rate him poorly in Honda's survey of new owners.

In the end, we asked Kelly to refund our deposit (which he did). We found a dealership closer to home that could come within $20 of the price at Beaverton Honda, and more importantly, they honored the price they initially quoted us and did not restrict us to purchasing a car with a bunch of unwanted dealer add-ons. Since they did not have the vehicle on the lot, we did have to wait six more days to get the car at the local dealership.

Beaverton Honda lost our business over a trivial amount of money and we would never recommend that anyone do business with a dealership that will not honor the deals made to their customers.