I purchased a used laptop here and a few days late...

I purchased a used laptop here and a few days later the sound quit working. I called and asked for assistance and was told bring it in we will have it for you in 3 days - and then proceeded to say it was a simple down load. Though this was rather simple to him I spent the better part of a day figuring it out - and I run a business and need the computer's sound working. I cannot tolerate such a poor attitude towards a customer who duely paid and was told the fix was rather easy - but the customers he had that day were "more important". I simply cannot tolerate poor customer service and told the man so - he was very rude. I fixed the problem myself with the help of Lenovo - but I wouldn't buy anything here ever again. He will refused timely customer service if you have issues later on. Its rediculous to have to wait 3 days for a download that was accomplished in minutes. UPDATE: Shortly after this event the hard drive ceased to boot. Upon returning the computer to be repaired under warranty I was met with professionalism and great customer service. Berto was spot on, repaired the unit much faster than he said he would (in an hour or so) and I am really changing my mind here. I'm leaving up the previous words so that you the reader can see I jumped to a bad conclusion - in fact - I would recommend them to anyone. I was totally impressed. Berto needs a raise!!! :-)