Terrible service!!!

Terrible service!!!
Bring my wife here to emergency today, she can t stay, can t move, because she feels too much pain. Ask for help at the front desk of emergency, they said: we will, but at first fill some forms
10 min for documents
Then the guy said to nurse, that we ready, and we wait her for a 2 minutes while she type a message at her phone.
10 min for nurse
20 min waiting a doctor at emergency room
The doctor said we will help you, and leave
15 min waiting for help
After the nurse said we need to go for full diagnostics!!!!!

How it can be ???? One hour waiting and they don t give any pills or shot!!!!

P.S. it is terrible when your wife seat on the floor at emergency entrance and say I need help, but doctor asking: where you work, and phone number?

It is not a hospital ! It is business center !