S
SNa Na Review of Marriott Hotels-Key Bridge Mar...
This hotel is nothing short of terrible. I would'v...
This hotel is nothing short of terrible. I would've rather stayed at a cheap motel than here. The customer service is beyond horrible, the employees are extremly rude and unprofessional. There were roaches and spiders in my room, when i complained NOTHING was done about it. The manager said she will let us change rooms, but did not follow up on it. The resturant staff is bitter and unprofessional, and the front desk people (with the exception of Christian who is very polite and professional) everyone else acted like it was a favor that they were checking us in and often messed up our reservations. The only decent thing about this place is the location, it is right near DC. overall, I would avoid this place.
Comments: