My husband and I have been trying to attend school...

My husband and I have been trying to attend school here, and the process has been horrible and just difficult. Financial aid should have been processed months ago, and we have been emailing/calling to get an answer. No one responds promptly, and we are lucky to even get a response in two weeks. We've submitted help tickets that just get ignored and never followed through with, and if we call we are put on hold for an hour. If I could personally walk to the office to maybe handle this, I would. However, we are distant learning students as we are a military family overseas. PHYSICALLY GOING TO THE SCHOOL is NOT an option for us. We've both attended college elsewhere prior, and I never remember it being this difficult to get enrolled into a school and/or have financial aid disbursed. I was really looking forward to starting school again, but I don't know if that is going to happen now. This experience has truly ruined all my excitement. FSCJ GET ORGANIZED, AND DO YOUR JOBS!!!!