Janet Rodriguez Blanco

Review of Corpus Christi Medical Center-...

I had a tubal ligation back in May 2016 and accord...

I had a tubal ligation back in May 2016 and according to Monica from Dr. Ommani's office everything was good to go with the pre-authorization with my insurance. Then months later NPAS is billing me close to 3400 based on a no insurance discount which caught me by surprise. Well I just received the good news that the claim would be paid after submitting appeals to my insurance and so many calls that I lost track. This hospital according to my insurance was out of network and they had a miscommunication with the provider. I was basically on my own fighting this but finally it's getting paid. This hospital has a third party billing service called NPAS which is the worst as well as their patient services customer service. Their level of customer service is non existent. I am extremely frustrated that I have spent so many hours trying to resolve this. I also submitted a complaint with TDI against my insurance. Just do your diligent homework before you get anything done at this hospital. It seems like they don't even want to get paid. They rather sent you to collections!! Worst experience ever!!

Well it is now Feb 28 2018 and NPAS claims they have not received payment from my insurance. My insurance sent them the proof they had via fax and sent it to me by mail as well. I talked to NPAS and they still claim they did not get the fax proof so I sent what I had via fax as well. I will mail it and follow up with patient account services by calling their 713 area number because NPAS is impossible to deal with. I can't imagine having a serious chronic disease and having to deal with all this.

April 2018 finally the hospital got paid and I paid my part which was around $360 so I can finally say this case has been closed after two years. I no longer have the Christus health plan and Dr. Ommani no longer accepts that insurance since last year.