This is strictly a hotel for smaller children as e...

This is strictly a hotel for smaller children as everything is catered to them. Be sure to make reservations for breakfast, lunch and dinner if eating at the hotel. Be sure to also make reservations for swimming as well. This hotel is not for relaxing and children over 11.

The staff was a bit overwhelmed upon our arrival. It took us about 15-20 minutes at check in. The first night the wait staff in main dining area was all over the place as small children were running around through the tight space. We had to order and take our food to our rooms due to no available room service and dining area pack to max. After carrying large tray to room, our food wasn't good and desserts melted. Ugh!!

The breakfast area in Aztec area (Temple) had a jungle theme and is much larger than Safari area. Breakfast was decent. Dinner at both areas was not good, not worth the prices. Eat before returning for the evening.

The hotel is a short walk from the train station but check schedule as trains are iffy on weekends. It took us roughly about 2 hours to get to the city via train due to all the stops and transfers, longer via bus. Oyster card was great as you can use train, tram or bus to get around.

This stay was not pleasant, worth my money and worth the long distance traveling to get to and from.