mackenzie simon Review of Toyota of Seattle
1/2/2019: I've never had such as much of a disinge...
1/2/2019: I've never had such as much of a disingenuous business interaction like the one i had today in my entire life. I went in to get my coolant and transmission fluid switched out. I signed paperwork saying the parts would cost 250 dollars. When I went to pick up my car I was given a bill for 1033.80. They charged me over 600 in labor fees. Nowhere along the process was I given an estimate for the amount of time this service would cost or the amount in labor fees. In addition to this, when i asked if they had some sort of payment plan they offered me a Toyota Card. Disgusting. I will never return to this place and I am leaving a complaint with the better business bureau. They didn't even give me a copy the original 250 dollar piece of paper I signed.
Update: Received a call the next morning apologizing for the lack of communication and received a refund for the labor. I appreciate Toyota of Seattle going out of their way to reach out to me and make this problem right. Bumped up review from 1 star to 2 stars since the staff was very outgoing to fix this problem.
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