James Smith

Review of DoubleTree by Hilton London-We...

Hotel on first appearance is very misleading, as y...

Hotel on first appearance is very misleading, as you walk in to the reception you think it's a really nice modern hotel.
That's where it ends........
The bedrooms were nothing more than a box, the smell of the rooms when you first walk in is something that can only be described as the kind of smell that would occur when a dog gets wet.
The amount of hairs, and dirt in the bath were disgusting, and the hairs and dirt also ran in to the room itself.
I have photographic evidence of the dirt on my finger after running it over the bedside table, also have photos of the nice long black hairs all over the table and welcome pack.
After phoning reception to complain we were moved to another room, which was even smaller than the first room, but don't worry, the hairs and dirt were still available to us.
The concierge however was extremely concerned with how we felt about the new room, and if you couldn't tell this is sarcasm.....
Once he stopped talking on his phone for long enough he asked if the room was okay whilst walking out the door, and when asked where the other room key was as we only had one, we were told to get another one from reception.
The bedsheets had hairs on, and the towels and bath mat had stains on them, luckily we brought our own towels so drying ourselves with other people's hair wasn't a problem..... thank god.




My dog might enjoy staying here though as it does smell like him a little bit. Although he probably smells better, he's a good boy.