B

I purchased a vehicle here yesterday. I originally...

I purchased a vehicle here yesterday. I originally left 2 stars. I upgraded the review to four stars. I felt that some of the process was shady, only letting us glance at the listed values of the vehicle for just split seconds, offering no confirmation the correct vehicle was listed. I wouldn't buy a car before checking its value, but sadly my phone was dying and I couldn't check myself. After purchasing the vehicle, my phone must have been listening, I received advertisements about the exact VIN I purchased after I got home. It indicated that I was lied to and was shown false values on KBB. The exact vehicle was also listed lower online. However, after speaking with a manager of the store, his name was Ty, he answered many questions about the vehicle that I had. I discovered something he called KBB Karpower? Basically an individual price per vehicle and I received a fair value as this vehicle has been impeccably taken car of. Has this been explained previously, I would have been happy to pay the price I did. But it wasn't, and I was angry and felt taken advantage of and lied to. I am happy to have spoken to the manager and cleared it up. It has given me some peace of mind in knowing that the specific vehicle I purchased was worth what I paid (even if it is worth more than the average make/model of its year). When I client comes in, I feel they expect us to be ignorant of car values. So ask about the values, ask about their Karpower, do your own research. I think the sales staff could benefit from some transparency training. At first it was a poor experience, but overall it got better. It would have been a perfect experience had the true value of my car been explained and not just flashed and turned away.

Comments:

No comments