Christine Cavaliere

Review of Spring Hill Health and Rehabil...

Do not place your loved one here. Most of the nurs...

Do not place your loved one here. Most of the nurses and CNA's are very caring but the negative experiences myself and my family have had unfortunately outweigh the good. They are understaffed, they do not have what it takes to be a rehab facility. You get worse not better. I feel for people that do not have family to advocate for them. Unfortunately, Hannah was out on maternity leave, she is very hardworking and caring. Serena does not have a caring bone in her body. She should filter her words before she speaks and realize Spring Hill is a small place.. She should watch what she says..."it's the daughter's problem" regarding discharge planning...really this is her job. I asked for testing and results for possible UTI.. 8 days later.. Then my nana got antibiotics...after being in pain and coming from hospital with a possible UTI. 3 falls after surgery from a broken hip. Asked for X-rays after first fall. It was like pulling teeth. Got a call at 7:30 AM even though I was not the one to call, my mom was, they always mess that up...on Mother's Day...they left a voicemail message which I have saved still that I needed to call them back it was important. My heart dropped, I thought my nana passed away. . It would be nice if they opened the message with it is not an emergency. I was asked to toilet my nana when she is a two person transfer. I know this is long but run do not walk from this place. It appears they drug people to restrain them to make their jobs easier. I am a former SW and it saddens me. I know everyone is understaffed but this should not be.