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Mike Pascarella

3 years ago

Staff is extremely polite, friendly, and they alwa...

Staff is extremely polite, friendly, and they always have a smile. BUT...
Needs a major update and renovations. Condition of facility does not reflect the price paid. Way outdated, poor upkeep (surely previous owners to blame for this), shame on them. Such a beautiful facility with so much potential, just left to fall apart.

And we had to pay for internet! WHO CHARGES FOR INTERNET THESE DAYS? Come on OMNI!!!
*Thank god our plan is unlimited and there was cell service!

Food is great. Wine selection probably the worst I ever saw. You guys can get better house wines than that! Who is your sommelier? He should be let go. I have 20 years in F&B and a there is no Kendall Jackson worth $20+ a glass. COME ON! I expected way more selection and much higher quality wine than what was offered. There are tons of good wines that aren't expensive. Try them! Get a new wine rep. The wine definitely did not match the quality of the food at all. I feel sorry for the Chef in that regard. Nothing is worse than not being able to compliment your dinner with the proper wine.

The Spa is beautiful. We got a couples Swedish message. Unfortunately it was horrible. $436 with tip included. Should have taken away the tip. The massage therapist had obviously very low experience giving a Swedish Massage. No pressure on the muscles, poor ability to remove the knots, just a lot of rubbing. However, the facility made up for it all. Turkish bath and cold shower made for a great combination.

So if you're looking to spend a mortgage payment for the weekend, wait until the OMNI finishes the renovations. You'll get more bang for the buck.

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