2 weeks I am waiting now on a phone. 2 weeks . Wh...

2 weeks I am waiting now on a phone. 2 weeks . When on using it says 3-5 working days . Can't get through to there phone line all I check getting is quality control and customs guys I live in ireland not the states . I'm so sick of this company now it's a disgrace . And when I said if the phone was not dispatched by monday 19th I wanted a refund and guess what people the phone was dispatched but now it's stuck with the delivery service in the UK where apparently it's to do with customs I've never heard such bull in all my life . 8th of February I ordered a phone . This company is a joke.