modus operandi74

Review of Paramus Honda

We purchased a Honda CRV today. We almost walked o...

We purchased a Honda CRV today. We almost walked out because the original sales guy, Jesus, was cocky and condescending. I asked him about various CRV models, which is a fairly basic question. He then repeated that his dealership is the "largest on the East Coast" three times without answering the original question. When I asked for clarification, he accused me twice of being a "confused customer" and we were about to storm out of that place. They then brought a guy named Omar, who purported to be the "manager." We wasn't particularly knowledgeable or hostile.

They finally set us up with Eli, another sales rep was very friendly and knowledgeable. Eli was the one that closed the deal for us, as he was very helpful. However, we were very close to take our business elsewhere.

Additionally, it's worth pointing out that the finance people messed up calculating the sales tax and overcharged us by $54. They said it was a "mistake" but I'm not convinced. They said they'll send us a refund check, again which is inexcusable for a large dealership. We also waited over an hour for the car to be ready and finalized. I noticed that there are many employees just standing around not doing anything.

Overall, Eli did a great job, but the other employees were either hostile, unhelpful, or incompetent. I wouldn't recommend this place, unless you get Eli to assist you.