Firstly I'd like to make it clear, that I NEVER le...

Firstly I'd like to make it clear, that I NEVER leave reviews. However after travveling 45 miles here I felt it was necessary.
Myself, my mom, nan, and two boys (2 year old and 7 month old) went to the admin desk to be greeted by such a RUDE and horrible lady. (30/07/18,11am) who even made my nan feel uncomfortable. I gave my sticker to my little boy as he wanted it when she gave it me, and she abruptly asked me "what are you doing? You can't do that. You must wear it" taken back I replied okay.. and that was that. I said I'm paying for me and my two children how much will it be, and she said "well, I don't know... you haven't made it clear how many paying adults there is." And sighed at me.
At this point we shrugged it off and continued around the farm. After visiting other farms like the little owl farm we expected it to be as of standard. However.. the prams struggled to even get over the stone and rocky ground( and yes... I have expensive prams with off-road wheels) the animals were few and far between and the place looked like it was designed 50 years ago and had just been left! It's extremely run down.
Going for lunch, we then discovered there were only chips burgers and hotdogs. My boys don't like these... so they ended up having a bag of crisps as there was only an egg mayonnaise sandwich in the fridge. This is disgusting! Shouldn't you sell fish fingers or chicken nuggets as an option? Or anything child friendly? Oh.. and the gingerbread men... two pound?!?! The prices are ridiculous.
I had a burger, which I had to take back as it was white (extremely undercooked) and the staff were fairly obliging and apologetic in the shop/cafe who offered me a replacement.
The animals honestly look sad. The fox looks anorexic, and the donkeys look very lonely.
The ground is very uneven near the sheep area to the far left as you enter the farm where you show the snake and by the reptile house, my eldest fell over and split his knees and elbows open also.
Hardly any animals We're awake... and it's not anywhere as near as hands on as any of the other farms we have visited. Our main worry was that the animals we did see, especially the deer and donkeys had all flies stuck to their legs and back. Now I understand they attract them, but they looked neglected and unloved. Everything looked derelict and the play area itself looked as if it was about to fall apart.
A family left with us, and were talking about how run down the farm is, and also how rude and abrupt the admin lady was..so this is not just an opinion coming from ourselves. We are not fussy and never complain on a day out, as the kids love being outdoors.
We left at 2pm very dissapointed, all in all it was a disaster.

Will not be returning and I will be telling people not to bother. Sorry.