Maxim Dlugy

Review of Lexus of Englewood

I sold a pre-owned RX 350 to Lexus of Englewood ov...

I sold a pre-owned RX 350 to Lexus of Englewood over two months ago. Amir. the agent who negotiated the deal with me promised to have a check out to me in three-four days. A week later I inquired and he said, it usually takes two weeks. In two more weeks, I was told they paid off the loan and are waiting for the title to pay me the rest of the money. When I checked my TD Financial account, not only was the money not paid, but I was charged for an additional month of financing! When I brought that up, I was told (by Amir) that that couldn't be as they did pay the funds.
Two more weeks passed and nothing changed! I called TD again - they said they never got anything to this account. Finally, I got Amir and TD on a conference call and Amir decided to actually check what happened. They seemed to have sent the funds to some other account. When the dust finally settled - they did pay off the TD loan (45 days after I sold the car!), and sent me a check as well. Except they didn't pay the full amount. As of this writing I am still owed $367.50 and even when I do get a live person to talk to me at Lexus, after promising to call me back - they never do! Amir stopped taking my calls a long time ago. Wow! what a service. It's funny because the first time I got a car at that dealership was in 1990 or so. I guess some things just rot after a while. Maxim