3 friends and I went to Big Brain last Saturday. I...

3 friends and I went to Big Brain last Saturday. It was a busy day in the shop walking in there were alot of people waiting but the front area is set up really well with tablets and tables where you can check out the artist work and plenty of seating. I scoped out reviews beforehand and read that the front desk personnel could be rude. On this particular day the guys lived up to the reviews. I also don't expect to be coddled by anyone, what it boils down to is respect. Three things stood out as first impressions with the front staff: 1) I asked about the piercing I was about to receive and the response I got was "I wouldn't know I don't have it done" 2) My friend asked about a piercing as well to the same staff member and he literally CORRECTED her when she said the name of the piercing wrong. Who does that? That's just rude and embarassing. 3) I get it, you are a tattoo/piercing parlor but there was a family with a younger kid waiting in the front area for the mom to get a piercing done and the two guys up front were watching a show and dropping F bombs left and right. It was also rainy and cold that day so waiting outside wasnt really an option. You are located in a tourist area of Omaha so you are bound to have the people who spontaneously drop by. Couldn't pull it together for 15 minutes? Im not even a beginner to tattoos or piercings but felt like I was treated like a "poser" by the front staff (You know who you are Mike Jones and Austin) whose only job is to have good customer service, they don't even do piercings or tattoos.

Somehow between 4 girls we decided to overlook the rudeness of the guy up front and give the piercer a chance to redeem the shop and OMG am I glad we did. Kyle and Dave are the coolest, sweetest guys ever! They were calming and caring of any second doubts the girls who got piercings had and were super knowledgeable when answering questions. They also made conversation thru the whole process so getting the piercings actually done was a snap. It was also helpful that Kyle was easy on the eyes.

The next day we decided to go back so one of the girls could follow thru on a piercing she was wanting and I could get my daith on my right done as well as the one of my left. Again the front staff was sarcastic and condescending about getting the daith pierced and "jumping on the bandwagon of its miraculous healing powers" but Dave was working again (thank god) and treated us like human beings and saved the experience yet again.

Both of my daith piercings are even and have minimal swelling and pain today which I attribute to the skill set that the body piercers have.

The fact that Smitty has allowed a $10 off a piercing on the website is just icing on the cake!

I would recommend getting your piercing here!