Went to ponsonby burgerfuel about 2 weeks ago to g...

Went to ponsonby burgerfuel about 2 weeks ago to get burgers for dinner! No one working that night knew what a 1/3 pounder was, so we got a american muscle and a cncheese with bacon, spud fries and chocolate shake. My burger had next to no garnish on it and my friends burger patty was burnt on one side and quite bland.
I went to takapuna last Wednesday got another cncheese and spud fries once again the burger was bland, the only nice part of it was the garnish. The spud fries were over done and over salted.
Burgerfuel has always been the top burger brand in my eyes and these experiences have left me very disappointed and put off the stores.