I only have experience with the service department...

I only have experience with the service department, but I can say that their work is excellent, prices are fair, and the wait time has never been long. They have a pretty nice setup in the waiting room that includes a separate kids room! About as pleasant of an auto service experience as you could get.

Update: I worked some with Frank Goodman on the sales side test driving a car. We didn't go with them in the end, but Frank was professional and very courteous to me and my wife, so I'll maintain the five stars. I just wish they didn't put the atrocious pinstripes and door guards on all their cars!