Genevra Dommermuth

Review of Millenium Broadway Hotel

You would think because this is in the center of T...

You would think because this is in the center of Times Square the service would be better. This is the first hotel review I ever done and I travel frequently. The staff is unprofessional and useless. While waiting to check in the staff goes outside to look at a car that could have waited 5mins. They talk about guest in the common areas for other guests to hear. While checking out is another unpleasant experience. They aren t able to hold your bags and refused to extend check out. The room is ok , but even though I reserved a king with a view I got a queen with a small view. The hotel would be way better if you retrained or just replaced the entire staff.