I'm not sure why the ratings for this hotel and th...

I'm not sure why the ratings for this hotel and the google reviews are so great. It's not an accurate reflection of my recent experience at all.

Booked a 4D3N staycation at Sofitel Sentosa through luxury escapes.

1) Overall, the resort is very dated, very old, and definitely needs a lot of sprucing up. The attention to detail is definitely not there in terms of cleanliness (carpets were stained, outdoor furniture had bird poop on it, the sun tan beds near the poolside were stained and looked so disgustingly dirty, walls are not clean, etc). It felt so unclean that I had to sanitise everything in the room before feeling comfortable.

2) The resort is going through a bit of a renovation so the spa and gym was closed and if we had known this, we would not have chosen to stay at the hotel. In this sense, we did feel a bit blindsided by the luxury escapes and the hotel.

3) Experience was anything but 'luxury'. We were given physical paper coupons to present at the restaurant for our meals. Is this not the 21st century we're living in? Could they not just use a digital coupon if they really needed to issue us with coupons?

4) We were notified on our 2nd night of stay that there was going to be a fire alarm at 2pm the next day. It did not state how long the fire drill was going to go on for. We arrived back at the hotel at 4pm and realised that all power was cut off and was going to go on until 5.30pm. We stayed in our room without air conditioning or power until 530 and the power was still not up then, and the fire alarm kept ringing. Called guest services and they said they were not sure how long the power cut and fire drill would go on for. It was a nightmare in terms of communication to guests and a very unpleasant experience. The hotel did try to make up for it by presenting 2 very miserable macarons in our room with a note that they would be extending late checkout till 6pm the next day - honestly, not much of a saving grace as all I'd wanted to do was leave.

5) Service standard was really poor the entire time we were at the resort. The service staff at the bar or restaurant were really bad and not friendly at all.

6) The food at ALL of the restaurants (Lebar, The Cliff, and Kwee Zeen) was just downright not value for the amount we paid for. Food was not bad per se but average and the price was way above average.

7) The pool was so underwhelming (it was very murky, old, and very dated).

The only positive experience was that it had direct access to Palawan beach and was near the Sentosa shuttle stop.

Definitely expected more out of a Sofitel brand. If I had only paid SGD150 per night for this stay, I would be satisfied with the standard and experience I had. Definitely not worth the price at all.