Let me start with the positive: their product is n...

Let me start with the positive: their product is nice. It looks great, and if they ever get fixed in our home, they would probably work great.

That said, their customer service has been horrible thus far. They say they will fix a problem, but then don't. For example, my husband took time off from work to be here for the installers. They didn't show. They called at the last minute to let him know they wouldn't be able to make it. To make up for that, the regional manager, Brandon, assured me and my husband that we would get a $200 check to make up the difference of pay. That was almost a month ago, with nothing more said.

The installers came, and because we do not speak Portuguese, there was no ability to communicate with them for issues. They came to our home twice, once for the majority of our windows, the second to put in our specialty windows. The caulking is already cracking and the only windows that currently work properly are the casement windows.

When it comes to communication, this company needs some major overhaul. We schedule appointments through someone named Dominique. She never called to confirm the second appointment for install, and the only reason I found out in time was when the project manager, Chris Campbell, called me to try and do damage control. Of course, that was after multiple unanswered calls and messages from my husband to him had come about.
To top all of that off, I was just informed by my husband that the inspector was scheduled to come to my home today. This is after my husband had spoken with Dominique to have someone come out and fix the problems we already have. A manager was supposed to come out this coming Saturday, which was scheduled by my husband, but no one ever called to schedule the inspection.

For such an expensive product, the customer service needs to catch up. At this point, because of all this hassle, I would not recommend the company, even though the product itself is good.