Steve Dorsey

Review of Almaden Toyota

So incompetent, it s actually pretty funny. I purc...

So incompetent, it s actually pretty funny. I purchased my 4Runner here in 2016 and it was more trouble than it needed to be (in terms of paperwork, service, and waiting time for the model), but the final nail in the coffin happened today when I went in to duplicate a key.

I spoke with three people. All three (service department) had no idea what to do or who to talk to, and one guy openly laughed out loud when I asked him who was in charge. I have absolutely no confidence in the staff at Capitol Toyota, and I will never return.