If you're concerned about reading these reviews be...

If you're concerned about reading these reviews because you're a new Dovenmuehle customer, I just wanted to provide another perspective -- believe me, I was worried when my relationship with them began, too. I've had my mortgage with them for just over a year now and have not had any issues with them so far. Based on some research I'd done, it appears they prefer to operate using snail mail/paper correspondence, which is how I've chosen to operate with them.

I mail a handwritten paper check to them every month, filled out the little slip that comes with the statement, and they've always cashed it correctly, applied the right amount of principal curtailment, etc. They paid my insurance on time; when it started to get close to the due date for my taxes after I noticed it hadn't been paid a couple months after the bill was originally sent, I simply mailed them a letter, a copy of the tax bill, and a copy of my last mortgage statement to show the money was still in escrow & asked them to pay it before the due date. They honored my request and paid it in a timely manner immediately after that.

I know paper & snail mail are not the most convenient avenues anymore, but it's really not that big of a deal. If you treat them with courtesy, they will do the same.