Disclaimer- due to service we did not end up stayi...

Disclaimer- due to service we did not end up staying at the hotel.

Reserved a room for my grandmother who requires a handicap room for safety. Called the morning of our reservation to confirm her handicap accessible room was good to go, and the staff assured us everything would be ready. Due to that, we went to a few other locations in town before checking her in. Arrived at about 8pm and we were told they had given away the room and could get her a handicap room the 2nd night of her stay but she'd have to switch during the day. My grandmother decided for the price she'd be paying, she wanted the room we were promised, and to search elsewhere for a room that fit her needs.