I had the absolute worst experience here! I needed...

I had the absolute worst experience here! I needed my wedding dress to be altered and upon doing some review research, I found Mannikins to be supposedly one of the best in the area - so I called, set up an appointment and went in to meet her. I was running 5 minutes behind because of construction so I called and let her know to which she replied "uhh...okay." It was a little off-putting but whatever I thought, I'm the one running late.

I get in there and apologize for running behind. She doesn't move from behind her counter, just points at the tiny little dressy stall and says try it on. This was actually the first time I had attempted trying it on by myself, I managed of course, but needed to ask for her help with zipping and buttoning. She was reluctant and didn't even zip it all the way up. Then, she asks, "well, what do you want done with it?" I said, "Well you're the professional here, but in my opinion, it's clear it needs to be hemmed, brought in on the sides/straps, and I'd like to add some additional applique lace pieces to the train."

She stopped me in the middle of that thought and said "By the way, you know I charge for consultations right? I don't just do this for free unless you do the work here." I said, "No actually, you didn't mention that when I called to set my appointment." She got super snippy and essentially refused to provide any insight on what she would do to make my dress fit me perfectly. She went back behind her counter, just stood there looking at me with a blank stare. I asked her "well based on what you see, can you provide an estimate?" She smirked and said it would be between $300-500. What a range! I asked her that on the phone when I set my appointment and she said the same thing. I understand a range is necessary until you get into actually doing to the work. Bridal gowns are complex and have many layers, some of which may be more difficult to adjust than others based on the designers method. I get it! But, why did I waste my time to come in?

Ultimately, I said, "don't worry I'll call you if I ever want anything done," and I walked out. Honestly, this woman was insulting, unprofessional, and nearly made me cry because of her lack of friendliness. This is my WEDDING dress. I'm getting married. It's a super important time, and you would think someone like her would recognize that and at least provide basic customer service. Maybe she was having a bad day, but it looks like I'm not the only one that experienced her rough side.

I took my dress to The Fitting Image, and Bella did an absolutely outstanding job. She exceeded my expectations in every way. Cost was low, quality exceptional, and friendliness was genuine. Take your money there!