Neal Sampat

Review of Hilton Flamingo

I booked a room at the Flamingo via a booking site...

I booked a room at the Flamingo via a booking site. I realized my friend whom I'd be sharing a room with would be arriving several hours earlier so I added his name to the reservation via the same booking site, per Flamingo's instructions. I received a confirmation email with the upgraded reservation..so great!

Fast forward to the next day and the staff wouldn't give my friend the room keys. He had to sit in the casino for several hours waiting for me to arrive. When I asked what the problem was, it was shown that Flamingo had a clerical error and it appended my friends full name to my first name, so his first name appeared as my middle name! In spite of this, Flamingo offered no apology and no refund. They gave me the runaround to the booking site in spite of admitting fault, and and did put a dent on the bachelor party we were attending.

I assumed any hotel located on the strip would have great service, and I was mistaken. Honestly, if you're looking to save some money go to a cheap off-strip hotel and Uber it back and forth, you'll save money and it'll be a better experience. God forbid there are any hiccups with your reservation or your stay, do not expect any help from management. Their goal is to extract every last cent from their guests knowing another cohort of visitors is a few days away, that is their business model.

Honestly I have never stayed at a hotel that admitted fault but then refused to budge, if you stay at the Flamingo after reading this, any negative experiences are on you.