Austin LaVoie

Review of New England Eyecare

The optometrists and medical staff are excellent. ...

The optometrists and medical staff are excellent. I had an amazing experience when I visited as did my wife with Dr. Sturgis. The reception staff is absolutely horrid. We came back to shop for my wife s glasses and were the only clients. We were told we could browse and someone would be right with us. 30 minutes later and still no one while 2-3 receptionists chatted. I watched another client come in who was having an issue and while they repaired his glasses he was given a snobby attitude. Finally fed up with waiting my wife asked for her prescription so we could actually purchase glasses elsewhere other than just browse. Her prescription was printed and handed to her silently. Maybe an apology for the wait would have been appropriate? An explanation? If we were told it would have been over 30 minutes wait we could have run another errand and came back but we weren t even extended that courtesy. My wife ended up having a question about her prescription as they are confusing. The response was that is what the doctor put . Gee thanks. After a bit of questioning we finally were able to understand why that number is what it is but with it came some serious attitude. If you just need to get your eyes checked definitely go see Dr Sturgis but I absolutely would get my prescription after the appointment and shop elsewhere.