Cole Chatterton

Review of Young Subaru Co.

I generally don't write reviews this long but when...

I generally don't write reviews this long but when someone goes above and beyond which in my book earns 5 stars I felt it was worth the detail.

Greeting
When we first arrived we were greeted by Cameron who inquired if we needed any help or were looking for something specific. I told him what my goals were and he had multiple options. Upon my second return when I decided to buy the car we were promptly greeted Skylar who was able to guide us to Cameron. Normally in situations like this once a Sales Professional finds out you are working with someone else they won't give you the time of day. This wasn't how Skylar operated, she was very helpful in getting us waters while we waited for Cameron to finish.

Buying Process
We worked with Cameron and he was very helpful. His 8+ years working in the car sales industry truly shined. We did have some misunderstandings in regards to some of the additional protection options. I spoke to the GM (Tyson) and the Sales Manager (Justin) who promptly got me taken care. They even sent Skylar to meet me to resign paperwork, she was very polite as before and great to work with. I can say that this whole experience showed me how much they truly care about their customers. They want to be as transparent as possible so if you have questions or need more time to look over options just ask. I look forward to working with them in the future. They were a true example of world class customer service.

Service Process
Kelby was very polite and went through the process of what was going to be performed and the time it would be completed. When I returned to pickup the vehicle I was able to work with the same person again who knew who I was and got me taken care of. They did an excellent job installing the accessories I purchased and look forward to using them in the future.

Rental Process
Melinda did a fantastic job at getting us setup with a rental while our new vehicle was getting some accessories installed. We hadn't set this up in advance and she easily accommodated us with a vehicle.