Van Bridges

Review of Branson Guesthouse Windmill In...

Insanely rude staff, with no regard for the tenets...

Insanely rude staff, with no regard for the tenets. Confrontational and threatened me and my wife physically when we locked our key in the room.

Response from the owner 10 hours ago
Mr. Bridges what was insane is the fact that you left your children unattended to smoke a cigarette, with no regards of whether you had a key to get back in the room. Access to me after hours is by phone, not pounding on my door. So, you had no keys, no id, no phone, yelling at me at 1 am. That is why I waited for the police to verify your identity. Any parent would agree with me. Your actions were insane. All for a cigarette.

I had grabbed the wrong key when I stepped outside, It was an honest mistake. Would you suggest I smoke in the same room as my children? Hotels, as they are 24h service require 24h support. I did have my phone and ID...when I called per the directions as the sign on the door stated you yelled at me for calling and asking for your help. I have a very hard time believing I am the first guest who has lost or left their key in their room. After yelling at me and refusing to let us in our room you suggested I call the cops which I did immediately... once they let us in you decided it was an opportune time to come and yell at me and my wife AGAIN. Pointing your finger, screaming, telling us we were bad parents. And for what? because we accidentally grabbed the wrong hotel key. I have stayed at hotels all over the world, and I have never NEVER had such poor service. This is beyond just a customer service issue, the way you treated us is not how people should be treated in any situation, no less a paying customer.

Additionally to your poor attitude, your hotel is in total disrepair. There were bugs all over the room, trash on the floor from a previous guest, 1/2 bottle of crown royal in the fridge, broken parts of the wall. In hindsight I would of needed money from you to stay here, yet you still want to refuse service and come to yell at your guests for losing a key.

Sadly there is not an option for less than 1 star, as you deserve lower. This was an awful experience and you are the reason that Branson is falling apart.

I don't want anything from you, you clearly need my money more than I do, but I hope people will read this and think before they book with you. You run the worst hotel I have ever stayed at, and that is an accomplishment. So bravo on running your awful hotel into the ground by not keeping it up and treating your guests like trash.