The answering system gives you options to press nu...

The answering system gives you options to press numbers....They do nothing. If you press a number that was not given to you as a option such as 0 for the operator it tells you that was not an option and disconnects you. Given the current Ransomeware issues we are trying to be understanding However, we have driven into the City twice( which takes all day given the wait times at the physical offices) to get the answers we need and to file the things we needed to however, we have been given the wrong information every time we go or call. This is ridiculous. It's a colossal waste of time and unprofessional.