Zach Propheter

Review of Beaumont Properties / Arizona ...

Reserved a 10x10 unit online for a promo price of ...

Reserved a 10x10 unit online for a promo price of $79 for the first month. Went in to sign papers and was told due to how many units were taken I couldn't get that promo price. Clerk advised me that it would be ~$110/month all said and done for a 10x10 but he would send a note to corporate asking them to honor the $79 price in the meantime. Fine, I only need it for a month. Talked to clerk about prorating if I didn't use the full month and he said that was doable. Used the unit for 1.5 months and closed out. Cleaned the unit as good as it was the day we moved in. Talked to the clerk about a partial refund and said he had to send it to corporate cause he couldn't do anything at his location.

Paperwork dropped somewhere and no money was refunded to my account.

Employees at this storage unit have no ability to correct clerical errors. Everything is deferred to the corporate office with no follow up. Prices are misleading. I reserved that unit at the advertised price but then told they couldn't honor it even with the unit still reserved to my name? I feel that this type of pricing system is dishonest to customers. The only reason we kept the unit is because we had the moving trucks ready at the gate while signing the papers. It was too much of a hassle to go find something else at the moment and they knew that.

Oh and that "free truck rental" is after a $200 cash deposit and paying for gas/mileage.