C M

Review of Ascott the Residence Makati

I'm a local and currently checked-in with my forei...

I'm a local and currently checked-in with my foreign friend. We are currently enjoying a room upgrade. The room is very nice, however, it is noticeable that the bathroom is not well kept because the shower room door does not close properly, thus, flooding may occur. What is alarming though is how majority of the staff only greet guests who are foreigners. At least in our experience. We did a little experiment where I walked ahead for about three meters, meaning my white friend was behind me. Surprisingly, when I walked past hotel staff, I never got a greeting and my friend who's three meters behind got flooded with warm greetings and smiles. Another experiment was I had to enter the hotel by myself, and not surprising anymore, I never got a single greeting at all! Sadly that a local who tends not to be flashy with jewelries and signature apparels will never get equal treatment with foreigners or with "flashy" locals. I've never experienced this kind of discrimination in any of my world travels, especially in Europe and the Americas. Sad to say, it is difficult to enjoy my stay here because I do not feel welcome at all in my own country! I think the management care less about "equal treatment" at all. Perhaps, they're trained that way. This is a head's-up to locals who might consider checking-in at this hotel. Make sure you flash your riches to be treated a guest. Sad, sad, sad...

Revisiting this review: I wonder if the management of Ascott Makati took this comment seriously?? Maybe not.