We had our water heater stop providing hot water o...

We had our water heater stop providing hot water on Saturday.
We spoke with TLC on Sunday and decided our problem could wait until Monday. I called TLC first thing Monday at 7 am in hopes of getting worked into their schedule. They were eager to assist us and told us we would be taken care of for sure; only catch was it was between 8 to 5. That was perfectly fine; I was happy it was going to happen at all!! To my amazement Lawrence Sanchez called at 8:23 am and said he would arrive in 20 to 25 minutes; and that he did. He and Cesar arrived at 8:45 am to begin assessing our hot water heater problems. Step by step explanations were provided and two estimates which gave me choices were provided as well.
Lawrence and Cesar are "Wonderful Caring Individuals" who take pride in their work; it can be seen in their professional demeanor. We had "Hot" water by 2:30 pm. Lawrence sent me a text message this evening making sure we had hot water and to see if everything was working. Who does that?? It was awesome that Lawrence followed up. He had also emailed me some info on water softeners. Below is the contents of my reply to Lawrence's inquiry...
"Thank You I just saw them in my email. And YES, everything is working great; hot water setting seems perfect!! THANK YOU both again for the Professional Caring Workmanship today!! My review is forthcoming...it was a pleasure having you both in our home thus I wouldn't hesitate to request you both on any other project that arises. Thank YOU for following up this evening. Have a GREAT evening."
Sheri
I have had several jobs completed by TLC; I personally feel that they care about me as a customer and want me to understand the repair process as well as be pleased with their work. The bar is set high with TLC; Lawrence and Cesar exceed the challenge. I will always call TLC!!