The hotel facilities are nice but almost every int...

The hotel facilities are nice but almost every interaction we had with any staff was subpar. Really need to work on the service! For a hotel of this status and price level I would expect so much more! At check-in the gentleman checking us in was not friendly at all and after checking in he didn t even tell us where the elevator was. We left the front desk completely lost as to where to go next. Seriously? The Hampton Inn is better than that!

When I got to my room I found hair and a stain on the comforter and upon pulling back the sheets even more hair everywhere! I called down to request the linens be changed and was told someone would be right up. 30 mins later nothing. I called back and made the request again. When the service manager and one of the maids arrive no one apologized once. The maid actually tried to argue that the sheets were changed. I don t care if they were changed or not, they were covered in pubes!

The service level at the whole trip continued like that. As we checked out a bellman watched as my mom struggled to drag her bag down the stairs. When she got to the bottom of the stairs he finally came over and asked if she needed help. While the location and the pool/beach are nice the service leaves a lot to be desired!