Total rip off!! Hosts won't let you in their plac...

Total rip off!! Hosts won't let you in their place unless you give them cash on the side. Just had a host cancel my Christmas weekend reservation because I wouldn't pay in cash more than double the price on my CONFIRMED RESERVATION! (on Christmas eve no less, how biblical!) Airbnb said they couldn't do anything. Wouldn't even help me find a new place near by. Sent me an email giving me $15 off my next reservation, oh wow.