Addy Brooke Review of Gateway at Lubbock
Where do I begin....absolutely horrible management...
Where do I begin....absolutely horrible management. They are very unprofessional. Being someone who is in this apartment industry and been around it for over 10 years, I am astonished on how they treat their residents. I ve been here for 6 months and it s being a living hell. There is violence on this property all the time, leaving me terrified to come home at night. They advertise that they have 2 onsite security officers on site and I have yet to see them actually patrol around property ever. When I first started living here I loved it. I felt they had a lot to offer for the price. Then things took a huge turn when one of their CA s (Krystyna) treated me so horribly and threatened me over the phone saying she knows where I live. If I can t even trust the people I pay my rent too, why In the hell would I trust them to take any sort of measure to protect all the other residents who live here. The reviews about them bribing their residents with gifts to write good reviews is correct. I left an amazing review for them, (before I had any problems or concerns) and after the situation with Krystyna, they continued to post my review all over their social media. It s also super pathetic, that during move-in they had my roommate(s) sign an as-is addendum which if you don t know means you are willingly moving into an apartment that has not been professionally cleaned. (Yes, that s right during covid) Yes, I m aware that my roommates didn t have to sign it. However, if they did not then we would have waited until 9pm that day or possibly move in the next day. Which is a violation of the lease since move in day was scheduled for that day. Another issue if encountered with management is the neighbors above me have a dog and never let it go outside to use the bathroom. Instead, the dog uses the bathroom over the balcony onto mine and once peed on my head during a snoop dog concert. I addressed this with management, and never heard back regarding this issue and it still continues to happen. This is a lease violation, because the disposal of pet waste must be put in a trashed area. Speaking of the snoop concert, this was the ONE and ONLY time the gates were closed. The gates are always open letting anyone come and go as they please.
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