Guys...the construction here is no joke. They shou...

Guys...the construction here is no joke. They should not be open during this time!! Spend your money elsewhere! To begin - Half way through our stay the pools were shut down because of the renovations going on. They have elevators shut down so they get backed up QUICK! There were 2 times within 3 days where we waited 10 minutes for an elevator. It kind of became a joke with everyone in them! We could hear EVERYTHING in the room next to us (especially at 5 am). We are willing to put up with a lot and totally understand the need for updating, but this is next level. You can t even speak to the front desk staff without the immense sound of jackhammering in the background.. When the pools were shut down my husband went to complain to the front desk in hopes they were offering some sort of compensation for the inconvenices we were dealing with. NOPE! The girl debated with my husband with excuses as to why this place is still operating under these conditions. She told us that our travel agency should ve told us about the construction... Not sure how they d magically know since it s not even on their own website here!! On top of our expensive nightly stay we then had to pay resort fee s when we left. Hard to justify resort fee s when we feel we would ve had a better experience at a motel. I can t even explain how sad it is that they unregretfully are having people pay for an expensive resort and get this experience. Totally not worth it. The ONLY person who accommodated us, had empathy and showed us he cared was Tyler out at the beach putting up chairs and umbrellas. He was super friendly and great in chatting with us. Aside from that the immense lack of customer service and experience is incredible for a resort.