The advertising blur states 3 days , i was without...

The advertising blur states 3 days , i was without my phone for nearly three weeks as they were waiting for a part , then it was in the hands of a UK carrier not Royal Mail that kept it for four days ,then when it comes back the speaker on the phone is so low they are virtually inaudible after taking it to EE they informed that there was adhesive in the speaker that was not there before it went away . Really unbelievable bad service .