Stephanie Politis

Review of Pullman Port Douglas Sea Templ...

Worst Experience/DIRTY!!

Worst Experience/DIRTY!!
Stayed here for our Honeymoon on the 4/10/2015 - 7/10/2015 in a two bedroom apartment. Running on 4hrs of sleep due to our wedding after checking in late arvo I just wanted to catch up on some sleep pulled the sheets back to find blood stains was very frustrated called reception and they had someone change the sheets. The next morning got up to have a shower, there was mold all over the shower walls and shower screen. Went to reception and told them we would like to change rooms due to the issues we've had so far, the man put us into a penthouse suite, we told him we will be back late arvo to recheck in. Once we checked in went straight to the penthouse suite first problem ANTS all over the kitchen bench top and in the sink spoke to reception to bring up some Mortein took them 1 hour. Went straight to check the bed sheets and again on the mattress protective cover BLOOD stain!! This time I was very annoyed with the resort as we had paid a lot of money to stay there for our honeymoon (was not happy). Spoke to the lady at reception again told her there was another stain she had someone come to change the sheets as I watch her changing the sheets SHE didn't even take off the stained mattress protector cover I told my husband to tell her and she said I quote" I THOUGHT IT WAS ON THE SHEETS". She didn't have another mattress protector cover, so she had to come back! Bloody disgusting I wonder do they ever change their mattress protector cover or just leave them on and just change the sheets. Due to the experience and what I've seen it seems that way. I've got photos for prove how dirty this resort exactly is and poorly maintained. Horrible experience won't be back!!