With a disabled child (disability is not immediate...

With a disabled child (disability is not immediately visible) I was suggested to use a concierge service instead of airport assistance.
Worst is, it was during covid times and I am pretty certain the assistance service was not overworked during the time we flew because it was very empty.
Trying to cost cut at every occasion at the expense of the traveler. In my eyes, this leaves a very poor impression - cost cutting disability services. If I could I would give this airport 0 stars. In no other airport I have been directed to a paid service.

On the bright side, the actual driver that assisted us was very friendly. The counter staff is exceptionally rude and incompetent for dealing with sensitive matters such as disability assistance.